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LoV Values In Outcomes Contain Special Characters (Doc ID 2798203.1)

Last updated on AUGUST 16, 2021

Applies to:

Oracle Customer Interaction History - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

After applying <Patch 32547201>, when attempting to create Wrap Up values, the Outcome LOV values contain additional special characters.


Steps
(R) Interaction History JSP Admin
(N) CRM Foundation/Interaction History/Configuration/Outcome

(N) CRM Foundation/Interaction History/Configuration/Wrap Up
Create Wrap Up
Select Outcome code
Values have special characters

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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