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My Department`s Work page shows Work Orders ,Overdue Work page doesnot show any Work Orders(Overdue Work page - blank) (Doc ID 2802441.1)

Last updated on OCTOBER 18, 2021

Applies to:

Oracle Enterprise Asset Management - Version 12.2.8 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.8 version, Work Execution

ACTUAL BEHAVIOR
---------------
My Department`s Work page shows Work orders
Overdue Work page doesnot show any Work Orders(Overdue Work page - blank)
Overdue Work Orders = 0


EXPECTED BEHAVIOR
-----------------------
Customer expects
My Department`s Work page shows Work orders ,
Overdue Work Orders should be shown

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Maintenance User Workbench responsibility
2. My Work Queue > My Department`s Work page and Overdue Work page
3. View that Overdue Work page doesnot show Work orders

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot find Overdue Work orders to complete

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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