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NumberFormatException is Thrown When Creating Page Association When Application Id is NULL (Doc ID 2802928.1)

Last updated on AUGUST 30, 2021

Applies to:

Oracle Teleservice - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.10 version

When attempting to access 'Service Request Extension Pages' the following error occurs.

ERROR
-----------------------
java.lang.NumberFormatException: For input string: "null"
at
java.lang.NumberFormatException.forInputString(NumberFormatException.java:65)
at java.lang.Integer.parseInt(Integer.java:492)
at java.lang.Integer.parseInt(Integer.java:527)
at
oracle.apps.ego.extfwk.admin.webui.PagesListCreateCO.processRequest(PagesListCreateCO.java:77)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Responsibility  - Service
Navigation:
1. Setup > Setup>Definitions>Request Extensible Attributes>Page Associations
2. On the 'Service Request Extension Pages', select any classification from the drop down to return a list of configured pages
3. Select any page and the error is encountered:

java.lang.NumberFormatException: For input string: "null"
at
java.lang.NumberFormatException.forInputString(NumberFormatException.java:65)
at java.lang.Integer.parseInt(Integer.java:492)
at java.lang.Integer.parseInt(Integer.java:527)
at
oracle.apps.ego.extfwk.admin.webui.PagesListCreateCO.processRequest(PagesListCreateCO.java:77)

Changes

 Upgrade to 12.2.10

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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