NumberFormatException is Thrown When Creating Page Association When Application Id is NULL
(Doc ID 2802928.1)
Last updated on AUGUST 28, 2023
Applies to:
Oracle Teleservice - Version 12.2.10 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.10 version
When attempting to access 'Service Request Extension Pages' the following error occurs.
ERROR
-----------------------
java.lang.NumberFormatException: For input string: "null"
at
java.lang.NumberFormatException.forInputString(NumberFormatException.java:65)
at java.lang.Integer.parseInt(Integer.java:492)
at java.lang.Integer.parseInt(Integer.java:527)
at
oracle.apps.ego.extfwk.admin.webui.PagesListCreateCO.processRequest(PagesListCreateCO.java:77)
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Responsibility - Service
Navigation:
1. Setup > Setup>Definitions>Request Extensible Attributes>Page Associations
2. On the 'Service Request Extension Pages', select any classification from the drop down to return a list of configured pages
3. Select any page and the error is encountered:
java.lang.NumberFormatException: For input string: "null"
at
java.lang.NumberFormatException.forInputString(NumberFormatException.java:65)
at java.lang.Integer.parseInt(Integer.java:492)
at java.lang.Integer.parseInt(Integer.java:527)
at
oracle.apps.ego.extfwk.admin.webui.PagesListCreateCO.processRequest(PagesListCreateCO.java:77)
Changes
Upgrade to 12.2.10
Cause
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In this Document
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Cause |
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