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Trade Management Deduction Payment Details Status Shows Open on Settlement Screen When Deduction Is Closed (Doc ID 2807043.1)

Last updated on SEPTEMBER 15, 2021

Applies to:

Oracle Trade Management - Version 12.0.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.0.4 version, CLAIMS

ACTUAL BEHAVIOR
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When viewing the Trade Management Claim settlement screen, Users notice the Payment Details status shows as open when the Deduction is closed.  These Deductions have a payment method of Write-off.


Steps:
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1. Oracle Trade Management User > Claims
2. Select a Closed Deduction with settlement as write-off
3. Goto the Claim Settlement screen and review the Payment Details
4. The Payment Details status shows as open.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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