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Sales Order Line Stuck In 'Awaiting Invoice Interface - Incomplete Data' status - Error: Required Attribute Payment Method Is Missing (Doc ID 2810254.1)

Last updated on OCTOBER 04, 2021

Applies to:

Oracle Order Management - Version 11.5.10.0 and later
Information in this document applies to any platform.

Symptoms

Sales Order Line is stuck in 'Awaiting Invoice Interface - Incomplete Data' status.
The following error is displayed in the log file

ERROR

REQUIRED ATTRIBUTE PAYMENT METHOD IS MISSING
EXPECTED ERROR. EXITING INTERFACE_SINGLE_LINE : User-Defined Exception
RETURN STATUS :E OUT RESULT : INCOMPLETE
INTERFACED W/REQUEST_ID : X_RETURN_STATUS: E
EXPECTED ERROR. EXIT LINE INVOICING : User-Defined Exception
Inside Update Line Flow Status
Initiating O2C/Genesis Sync...
Entering status_needs_sync...
 p_flow_status_code = INVOICE_INCOMPLETE
  Loading status setup information from DB...
 l_sync_reqd is false. Returning...
Done with O2C/Genesis Sync.
LEAVING OE_MSG_PUB.COUNT_AND_GET 1
INFO-L_RETURN_STATUS: E
INFO-L_RESULT_OUT: INCOMPLETE
In WF save messages
ENTER Save_API_Messages
L_MSG_DATA=Unable to retrieve Primary Payment Method for the Customer.

A Primary Payment Method must be set up for this customer in AR or must be set up in profile option OM: Payment Method for Credit Card Transactions.

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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