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Transactions form Error during Credit Memo: The system cannot determine geographical information for this location and cannot derive a tax jurisdiction (Doc ID 2814980.1)

Last updated on FEBRUARY 11, 2022

Applies to:

Oracle Receivables - Version 12.1 and later
Oracle Trading Community - Version 12.1.3 and later
Information in this document applies to any platform.
ARXTWMAI Transactions Form

Symptoms

When trying to create a Credit Memo on an existing Invoice from Transactions form, system throws following error 

ERROR
-----------------------
The system cannot determine geographical information for this location and cannot derive a tax jurisdiction. please contact your system administrator.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. NAV Receivables Responsibility 
2. Open Transactions --> Transactions 
3. Query the Invoice
4. Click on Action --> Credits (to create a Credit Memo)
Form throws an error on the screen.

NOTE: that this error is seen with Invoices of a Particular Customer and its Address Location(Site).
Geography Name Referencing Program was run and data exists in table hz_geo_name_reference_log with value of MAP_STATUS=S
The location_id is Bill To Customer Site Location of the Invoice.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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