My Oracle Support Banner

OTL Timecard Approval Is Still In Submitted Status After Being Approved When Utilizing the HR Supervisor Approval (Doc ID 2819579.1)

Last updated on DECEMBER 06, 2021

Applies to:

Oracle Time and Labor - Version 12.2.7 and later
Information in this document applies to any platform.


On Production: 12.2.7 version,  Timecard Approval

When attempting to approve a Timecard, the following error occurs.



"You have encountered an unexpected error. Please contact the System Administrator for assistance."

The issue can be reproduced at will with the following steps:

1. Create Timecard with the following Approval Style Components:

Application: Project
Type: HR Supervisor

2.  Submit timecard

3. Timecard is in Submitted status

4. Monitor Search

5. Receive error:


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.