My Oracle Support Banner

Draft Invoices Getting Rejected Due To Duplicate Invoice Numbers (Doc ID 2823710.1)

Last updated on DECEMBER 04, 2023

Applies to:

Oracle Project Billing - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

There are two different projects that each have an invoice that was assigned the same invoice number. These invoices were not pushed over to Accepted into Receivables and were Rejected due to the duplicate invoice number. When these invoices are credited, the invoices will not release and will remain as Released and will not change to Accepted into Receivables. The user cannot credit these invoices to issue a new invoice to the clients.

ERROR:
Duplicate invoice number




STEPS:
The issue can be reproduced at will with the following steps:
1. In the invoice review form it shows a duplicate invoice on 2 project
2. Select cancel invoice and click OK
3. Release invoice
4. Credit memo will not release




Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.