Issue While Inserting/Updating Phone Information of an Employee from Core HR Forms and Self Service
(Doc ID 2827940.1)
Last updated on AUGUST 01, 2024
Applies to:
Oracle Self-Service Human Resources - Version 12.2 HRMS RUP14 and laterInformation in this document applies to any platform.
Symptoms
Problem Statement:
When attempting to update employee phone numbers, the following error occurs.
Self-Service Page ERROR
-----------------------
ORA-20002: 3825: Error '-6550 - ORA-06550: line 1, column 14: PLS-00201: identifier 'CUSTOM' must be declared ORA-06550: line 1, column 7: PL/SQL: Statement ignored' encountered during execution of Rule function 'Custom' for event 'oracle.apps.per.api.phone.update_phone' with key '22929'.
Forms ERROR
-----------------------
FRM-40735: ON-UPDATE trigger raised unhandled exception ORA-20002
-----------------------
ORA-20002: 3825: Error '-6550 - ORA-06550: line 1, column 14: PLS-00201: identifier 'CUSTOM' must be declared ORA-06550: line 1, column 7: PL/SQL: Statement ignored' encountered during execution of Rule function 'Custom' for event 'oracle.apps.per.api.phone.update_phone' with key '22929'.
Forms ERROR
-----------------------
FRM-40735: ON-UPDATE trigger raised unhandled exception ORA-20002
Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. US HRMS Manager
2. People > Enter and Maintain > Query Employee
3. Click Others > Phones
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |