Unable To Complete Manual Item Substitution In Release 12.2.9 - Whereas It Was Available in Release 12.2.7
(Doc ID 2829869.1)
Last updated on MARCH 02, 2022
Applies to:
Oracle Order Management - Version 12.2.9 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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Have a requirement to be able to do manual item substitution on a booked order.
The reason is that we may not have inventory available for one item and want
to substitute for another one.
OBSERVATION
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Customer does not have GOP or ASCP fully installed in Release 12.2.7.
Users are expecting the same functionality in Release 12.2.9 as
documented in <Note 2140888.1>
EXPECTED BEHAVIOR
-----------------------
Reference: Item Substitution Not Working For Booked Orders <Note 2140888.1>
STEPS
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1. Responsibility: Order Management Super User
2. Order Organizer > Sales Order
3. Enter Required Header Information
4. Enter Required Line Information
5. Book the order
6. Insufficient quality available for item
7. Looking for options to substitute one item for another item
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |