My Oracle Support Banner

Workflow Notification For Cancelled Internal Sales Orders (ISO) Does Not Include Cancellation Comments (Doc ID 2830536.1)

Last updated on DECEMBER 30, 2021

Applies to:

Oracle Order Management - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.10 version, Transaction Control

ACTUAL BEHAVIOR
---------------
When an Internal Sales Order (ISO) is Cancelled, user enters Reason as well as Comments (Free Text). This generates a Workflow Notification and sends it to the Sales Order Customer. While the notification includes the Reason, it does not include the Comments (Free Text ) in the notification.

EXPECTED BEHAVIOR
-----------------------
Expect that Notification should include the Comments (Free Text) entered while Cancelling the Internal Sales Order.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order management super user
2. Sales Order >Query internal order
3. Cancel ISO line by entering the cancellation reason and comments.
4. Check that the user who created the IR has been notified does not contain comments 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.