Workflow Notification For Cancelled Internal Sales Orders (ISO) Does Not Include Cancellation Comments
(Doc ID 2830536.1)
Last updated on SEPTEMBER 22, 2023
Applies to:
Oracle Order Management - Version 12.2.10 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.10 version, Transaction Control
ACTUAL BEHAVIOR
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When an Internal Sales Order (ISO) is Cancelled, user enters Reason as well as Comments (Free Text). This generates a Workflow Notification and sends it to the Sales Order Customer. While the notification includes the Reason, it does not include the Comments (Free Text ) in the notification.
EXPECTED BEHAVIOR
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Expect that Notification should include the Comments (Free Text) entered while Cancelling the Internal Sales Order.
STEPS
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The issue can be reproduced at will with the following steps:
1. Order management super user
2. Sales Order >Query internal order
3. Cancel ISO line by entering the cancellation reason and comments.
4. Check that the user who created the IR has been notified does not contain comments
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |