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R12: AP/IBY: Payment Process Request Errors With ORA-20001: APP-FND-02938: Multi-Organization Routine Failed to Initialize a Session for the Product (Doc ID 2831135.1)

Last updated on FEBRUARY 21, 2024

Applies to:

Oracle Payables - Version 12.2 to 12.2.10 [Release 12.2]
Oracle Payments - Version 12.2 to 12.2.10 [Release 12.2]
Information in this document applies to any platform.


When attempting to confirm a payment process request the following error occurs intermittently.

ORA-20001: APP-FND-02938: Multi-organization routine failed to initialize a session for the product

Steps to cause the error:

a) Go to a different responsibility
b) Switch to the Payables responsibility
c) Go to Payments -> Entry -> Payment Manager
d) Pull up the Payment Process Request that need to be confirmed
e) Click on Go to Task
f) Click to confirm the Payment Process Request
g) This will submit the confirmation process, this concurrent request will error




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