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When a Proxy user approvers a notification (using switch user proxy functionality) the action history shows the grantor not the proxy approver. (Doc ID 2833807.1)

Last updated on JANUARY 13, 2022

Applies to:

Oracle Self-Service Human Resources - Version 12.2 HRMS RUP12 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR  
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When a Proxy user approvers a notification (using switch user proxy functionality) the action history shows the original approver not the proxy approver.

EXPECTED BEHAVIOR
------------------------------------
Expecting to see Proxy approver under the Action History of notification not the approver for whom it was approved.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Submit a self service transaction for approval.
2. Notification goes to approver.
3. A proxy user login to the application and using Switch User functionality, switches to approver.
   And Approves the notification.
3. Transaction gets committed.
4. Check the Action History of the transaction  - Shows the Original approver not the Proxy Approver.

Example:
   1. Employee-1 Submits a transaction for Approver-1's approval.
   2. Approver-1 has granted Proxy user (Proxy User-1) access to worklists.
   3. Proxy user (in this case Proxy User-1 ) login to the system
       Switches to User:  Approver-1
       Opens the notification and approves
      Transaction gets committed.
    4. Check the Notification history of the Original transaction (Final approver shows Approver-1 expecting to see Proxy User-1 ).

Other Important Information:
----------------------------------------

Patch has been applied as per: Proxy User Not Shown As Approver in Action History (Doc ID 2608535.1)
Fixed version (Which the instance already have after the patch)
$JAVA_TOP/oracle/apps/fnd/wf/worklist/server/NtfHistoryVO.xml  120.5.12020000.7
$JAVA_TOP/oracle/apps/fnd/wf/worklist/server/NtfHistoryVOImpl.java  120.1.12020000.3


 

Changes


Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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