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Customer Level Broken Promise Node is not Showing in the UWQ in 12.2.10 (Doc ID 2835631.1)

Last updated on MAY 20, 2024

Applies to:

Oracle Advanced Collections - Version 12.2.10 to 12.2.11 [Release 12.2]
Information in this document applies to any platform.

Symptoms

After upgrading to 12.2.10, the 'Broken Promises: Customer' node is not showing in the UWQ.  The node showed correctly in previous versions.


The profile option 'IEU: Queue: Customer View Promises' is set to Yes.


Steps to Reproduce:

Responsibility: Collections Agent
Navigation: Collectors Work Queue

  1. Set the profile option 'IEU: Queue: Customer View Promises' = Yes
  2. Open the Collectors Work Queue (UWQ)
  3. Note that the 'Broken Promises: Customer' node is not showing despite the profile option setting

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
 1. Bug Summary
 2. Fixed Files
References


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