My Oracle Support Banner

Unable to Export Trunk Stock from the Field Service Technician Portal (Doc ID 2846288.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 Version

When a user is trying to export Trunk Stock from the Field Service Technician Portal, the extract is not getting generated and the following error is received.

ERROR
-----------------------
Error

An unexpected error occurred while creating this
document. Please contact your system administrator for
further assistance.

Exception Details. oracle.apps.fnd.framework.OAException:
java.lang.NullPointerException at
oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)at
oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1225) at
oracle.apps.fnd.framework.webui.OAPageErrorHandler.processErrors(OAPageErrorHandler.java:1490) at
oracle.apps.fnd.framework.webui.OAPageBean.processFormRequest(OAPageBean.java:3442) at
oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:2096) at
oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:587) at
oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:475)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) Field Service Technician Portal
(H) Trunk Stock Management > Search for records
Click on Export icon

The error above is displayed.


 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.