Unable to Export Trunk Stock from the Field Service Technician Portal
(Doc ID 2846288.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Field Service - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.6 Version
When a user is trying to export Trunk Stock from the Field Service Technician Portal, the extract is not getting generated and the following error is received.
ERROR
-----------------------
Error
An unexpected error occurred while creating this
document. Please contact your system administrator for
further assistance.
Exception Details. oracle.apps.fnd.framework.OAException:
java.lang.NullPointerException at
oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)at
oracle.apps.fnd.framework.webui.OAPageErrorHandler.prepareException(OAPageErrorHandler.java:1225) at
oracle.apps.fnd.framework.webui.OAPageErrorHandler.processErrors(OAPageErrorHandler.java:1490) at
oracle.apps.fnd.framework.webui.OAPageBean.processFormRequest(OAPageBean.java:3442) at
oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:2096) at
oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:587) at
oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:475)
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) Field Service Technician Portal
(H) Trunk Stock Management > Search for records
Click on Export icon
The error above is displayed.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |