Error "APP-FND-01242: Cannot read value from field INCIDENT_TRACKING.CURRENT_SERIAL_NUMBER" When Searching For Service Request In Repair Order Form
(Doc ID 2850679.1)
Last updated on JULY 23, 2023
Applies to:
Oracle Depot Repair - Version 12.2.10 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.10 version, MICC Transfer to TSC
When attempting to search for service requests in Repair Order form, the following error occurs.
ERROR
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APP-FND-01242: Cannot read value from field INCIDENT_TRACKING.CURRENT_SERIAL_NUMBER
Cause: The field INCIDENT_TRACKING.CURRENT_SERIAL_NUMBER could not be located or read.
Action: This error is normally the result of an incorrectly-entered field name string in a trigger, or a field name string that does nnot uniquely specify a field in your form. Correct your trigger logic to precisely specify a valid field.
STEPS
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The issue can be reproduced at will with the following steps:
1. Log in with Depot Repair Super User responsibility
2 Navigate to Depot Workbench>Find Service Requests
3. Enter Request Number then click Find
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |