PAWFCISC PA: Issue and Change Action Workflow Errors with 'The CI Approval has been failed due to insufficient authority. Please take appropriate action' when Using a Third Party Approver (Doc ID 2853061.1)

Last updated on MARCH 04, 2022

Applies to:

Symptoms

The PAWFCISC PA: Issue and Change Action Workflow is throwing the below error in the notification when the user approving the workflow is a third party and NOT the Project Manager or the Submitter:

Users have found the following:
  
  If the third party approver accesses the workflow notifications AFTER accessing the Project Super User responsibility, the workflow will complete in a status of Approved.
  
  If the third party approver accesses the workflow notification from the home page Worklist WITHOUT going to the Project Super User responsibility or a responsibility that has the function 'Projects: Control Items: Edit' assigned to it, the workflow fails with the above error
  
  Summary: If the user is not a Project Manager or Submitter but goes to the Project Super User responsibility and gets the necessary security, the approval is successful, but if this same user tries to approve without going to the super user responsibility first, the workflow errors
  
  The approver is called in pa_control_items_wf_client.SET_CI_APPROVER (PACIWFPB.pls). The default is Project manager and when the Project Manager is the approver, the status is properly updated.

Steps to Reproduce:

1.  Project Super User responsibility
2.  Query up a project => Project: Delivery | Search Project:  "Project name"
3.  Control tab | Issues | Select the issue name | 'Update Issue' button | Change Status | Submit.  Notification shows approval
4.  User instead accesses the workflow PA: Issue and Change Action Workflow from the Worklist, the notification throws the error above

Changes

Cause

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