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Personal E-mail Overwrites Professional E-mail While Terminating from Manager Self Service (Doc ID 2856826.1)

Last updated on MARCH 18, 2022

Applies to:

Oracle Self-Service Human Resources - Version 12.2 HRMS RUP14 and later
Information in this document applies to any platform.

Symptoms

Problem Statement:

ACTUAL BEHAVIOR

When terminating in Self-Service Human Resources the personal e-mail address replaces the existing person's official e-mail address. 

EXPECTED BEHAVIOR

Expect the official address to remain and a new record be created with the new personal e-mail. 

Steps to Reproduce:

The issue can be reproduced at will with the following steps:

1. Responsibility: Manager Self-Service

2. Navigate: Termination > Enter Termination Details and Provide Personal E-mail Address

3. Submit Termination for Approval > Approve termination

Cause

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In this Document
Symptoms
Cause
Solution
References


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