My Oracle Support Banner

OTM Installation Fails While Running script "ORA-12514, TNS:listener does not currently know of service requested in connect descriptor" Error Generated (Doc ID 2857691.1)

Last updated on AUGUST 22, 2023

Applies to:

Oracle Transportation Management - Version 6.4.3 and later
Information in this document applies to any platform.


The OTM installer is failing when configuring OHS. The <OTM Home>/logs/web_app_python_exec.log file will show the following errors.

Start Running the script
Command executed <MiddlewareHome>/oracle_common/common/bin/ <OTM Home>/wlst/webapp/

Initializing WebLogic Scripting Tool (WLST) ...

Jython scans all the jar files it can find at first startup. Depending on the system, this process may take a few minutes to complete, and WLST may not return a prompt right away.

Welcome to WebLogic Server Administration Scripting Shell

Type help() for help on available commands

Error: runCmd() failed. Do dumpStack() to see details.
Errors adding OHS to Domain

Exiting WebLogic Scripting Tool. script completed: 0

And later in the same log

Starting an edit session ...
Started edit session, be sure to save and activate your changes once you are done.
Saving all your changes ...
Saved all your changes successfully.
Activating all your changes, this may take a while ...
The edit lock associated with this edit session is released once the activation is completed.
This Exception occurred at Tue Mar 22 11:39:31 CDT 2022.
weblogic.application.ModuleException: Listener refused the connection with the following error:
ORA-12514, TNS:listener does not currently know of service requested in connect descriptor script completed: 1





To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.