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Performance Issue or Unexpected Error When Updating the Business Purpose Details Section in the Customer Form (Doc ID 2862133.1)

Last updated on FEBRUARY 16, 2024

Applies to:

Oracle Receivables - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

When attempting to navigate to the Business Purpose Details section in Customer form, the following error occurs:

Also, poor performance was detected when search on Accounting section under Business Purpose Details.

The issue can be reproduced at will with the following steps:

RESPONSIBILITY: Receivables Manager
NAVIGATION: Customers > Standard > Enter Customer
1. Click on Go
2. Account section click on Details
3. Account Sites section click on Details
4. Click on Business Purposes tab
5. Click on Details

Cause

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In this Document
Symptoms
Cause
Solution


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