Viewing pdf in Chrome Fails With "Authentication Failed" Message (Doc ID 2862875.1)

Last updated on JULY 16, 2023

Applies to:

Symptoms

On : 11i and later EBS

When attempting to view request output formatted as .pdf (like W-2 for example)
the following error occurs.

ERROR
-----------------------
Authentication failed.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Completed to generate a report with formatting as a .pdf
2. Click View Output in "View Requests" screen
3. Chrome tab opens with "Authentication failed."

Changes

The Chrome browser was setup with a custom extension to view and edit .pdf

It was observed that:
- the .pdf report existed on the server so the concurrent manager was able to generate the report successfully - the configuration to generate the report is correct and OPP has created the output
- it's not a configuration for the concurrent program otherwise the report would never have been generated
- the chrome browser is able to view regular text files such as an "Active Users" report -- this established the chrome browser was able to communicate with ebs to retrieve reports files successfully
- the same .pdf report can be viewed in MS Edge

Cause

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