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Return Order Submitted from Istore Show Workflow Error 'CONTRACT_ATTACHMENT' Does Not Exist For Item In OEOH Wf' (Doc ID 2863317.1)

Last updated on JULY 28, 2022

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Intermittently Return Orders workflow errors with the below error when a user does a return in iStore which triggers the OEOH workflow.
The transaction type is using the Order Flow - Return with Submission and Approval.  There are many successful returns, but there have been two which have failed.


ERROR
-----------

tem Type = OEOH
Item Key = xxxxxxx
User Key =Return Order xxxxxx
Error Name = WFENG_ITEM_ATTR
Error Message = 3103: Attribute 'CONTRACT_ATTACHMENT' does not exist for item 'OEOH/xxxxxxx'.
Error Stack = Wf_Engine.SetItemAttrText(OEOH, xxxxxx, CONTRACT_ATTACHMENT, FND:entity=OE_ORDER_HEADERS&pk1name=HEADER_ID&pk1value=xxxxxxx&categories=OE_PRINT_CATEGORY)
OE_APPROVALS_WF.Initiate_Approval(OEOH, xxxxxxx, RUN)
Wf_Engine_Util.Function_Call(OE_APPROVALS_WF.Initiate_Approval, OEOH, xxxxxxxx, RUN)
Activity Id = xxxxx
Activity Label = RMA_INTERNAL_APPROVAL_PROCESS:INITIATE_APPROVAL
Result Code = #EXCEPTION

 

STEPS TO REPRODUCE

----------------------------

Issue is not reproducible at will. To observe the error, use following steps:

1.Responsibility Order Management Super User

2. Go to sales Order Form

3. Select a problematic order > > problematic order line > Tools > View Workflow status

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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