Workflow Email Notifications Not Sent due to error "530 5.7.57 Client not authenticated to send mail" in Mailer Log File
(Doc ID 2868023.1)
Last updated on AUGUST 18, 2023
Applies to:
Oracle Workflow - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]Information in this document applies to any platform.
Symptoms
On : 12.2.5 version, Workflow Mailer
Workflow notifications not send
When send any mails from Workflow Mailer, it is not delivered.
ERROR
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Updating notification {12783293} status {null} {} {com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.57 Client not authenticated to send mail
STEPS
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The issue can be reproduced at will with the following steps:
1. Send Test email to the User.
2. Email notification is failed to send
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot receive email notifcation.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |