Misleading Error "Received Quantity Cannot Exceed Expected Receipt Quantity Plus Tolerance" When Same RMA Receipt Is Being Processed By Multiple Users At The Same Time (Doc ID 2872055.1)

Last updated on MAY 31, 2022

Applies to:

Symptoms

Multiple users try to receive the same Return Material Authorization (RMA) as they have a lot of lines on it. Sometimes, if users try to receive the same lines , they see error message on the form, but the message is misleading.

ERROR
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RVTPT-020: Subroutine rvtoe_RmaPushApi() - EReceived quantity cannot exceed expected receipt quantity plus tolerance. returned error

STEPS
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The issue can be reproduced at will with the following steps:
1. Inventory > Receiving > Receipts >
2. Enter RMA number >  Request more than one user to try to receive the same RMA line
3. See error on the form

Changes

Cause

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