Sales Order Has Five Order Lines With One Delivery and One Trip, But Two Invoices Are Generated
(Doc ID 2872687.1)
Last updated on MAY 27, 2022
Applies to:
Oracle Order Management - Version 12.2 and laterInformation in this document applies to any platform.
Symptoms
Order transactions are completed and processing for invoicing.
This order nnnnnn068 has 5 lines and all lines had 1 delivery
and 1 trip, but still the 2 invoices were created for the same.
Expecting 1 invoice to be created since there is 1 delivery
and 1 trip stop for all the lines.
STEPS
-----------------------
1. Responsibility: Order Management Super User
2. Order Organizer > Query Sales Order nnnnnn068 (5 order lines)
3. Header: Closed
4. Actions > Additional Order Information
Invoices/ Credit Memos (invoice details)
nnnnnnnn05 : Amount: 5nn.nnn.00
nnnnnnnn06: Amount: 2,nnn,nnn.00
5. Lines: 3.1 through 8.1: Closed
6. Trip Stop: nnnn141
Stop ID: nnnn144 > Stop Loc ID: nn51 > CL
Stop ID: nnnn145 > Stop Loc ID: nnn55 > CL
7. Delivery Details (6 Delivery Transaction)
3.1 > Shipped > qty 5
5.1 > Shipped > qty 44
6.1 > Shipped > qty 20
7.1 > Shipped > qty 105
7.1 > Shipped > qty 105
8.1 > Shipped > qty 36
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |