Return Order Approvals using AME is not working and Sales Order getting Booked
(Doc ID 2876835.1)
Last updated on JUNE 25, 2024
Applies to:
Oracle Order Management - Version 12.2.6 to 12.2.7 [Release 12.2]Information in this document applies to any platform.
Symptoms
On : 12.2.6 version, Transaction Entry
ACTUAL BEHAVIOR
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Return Sales Orders is not waiting for Approval through AME and getting Booked.
EXPECTED BEHAVIOR
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Expect the Order to wait for Approver approving before the Sales Order status changes to Booked.
STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Oracle Applications
2. Go to Order Management Super User Responsibility
3. Navigate to MENUPATH > Orders, Returns
4. Enter an Return Sales Order and Book the Order.
5. Expect the Order to wait for Approval.
6. Order is Booked instead without waiting for approval.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |