NullPointerException Error in Recruitment Mass Communication Action (Doc ID 2878508.1)

Last updated on JUNE 26, 2022

Applies to:

Symptoms

When attempting to perform mass communication action on a candidate and click on Send or Start communication
the following error occurs.

ERROR
-----------------------
You have encountered an unexpected error

Java Error Stack
----------------------------------------------------------------

Manage Communication -- > Send

Error Page
Exception Details.
 oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.irc.communication.server.MassCommAMImpl.sendMassTopic(MassCommAMImpl.java:765)
at oracle.apps.irc.communication.webui.MassCreateTopicPGCO.sendMassTopic(MassCreateTopicPGCO.java:175)
at oracle.apps.irc.communication.webui.MassCreateTopicPGCO.processFormRequest(MassCreateTopicPGCO.java:137)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(OAWebBeanHelper.java:967)
...........................
## Detail 0 ##
java.lang.NullPointerException
at oracle.apps.irc.communication.server.MassCommAMImpl.sendMassTopic(MassCommAMImpl.java:765)
at oracle.apps.irc.communication.webui.MassCreateTopicPGCO.sendMassTopic(MassCreateTopicPGCO.java:175)
at oracle.apps.irc.communication.webui.MassCreateTopicPGCO.processFormRequest(MassCreateTopicPGCO.java:137)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(OAWebBeanHelper.java:967)

-------------------------------------------------------------

Manage Communication:-- Start Communication

Error Page
Exception Details.
 oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.irc.communication.server.MassCommAMImpl.processSelectedRow(MassCommAMImpl.java:161)
at oracle.apps.irc.common.server.IrcOAViewObjectImpl.processSelectedRow(IrcOAViewObjectImpl.java:367)
at oracle.apps.irc.communication.server.MassApplicantsVOImpl.processSelectedRow(MassApplicantsVOImpl.java:78)
at oracle.apps.irc.common.server.IrcOAViewObjectImpl.findSelectedRows(IrcOAViewObjectImpl.java:445)
................................
## Detail 0 ##
java.lang.NullPointerException
at oracle.apps.irc.communication.server.MassCommAMImpl.processSelectedRow(MassCommAMImpl.java:161)
at oracle.apps.irc.common.server.IrcOAViewObjectImpl.processSelectedRow(IrcOAViewObjectImpl.java:367)
at oracle.apps.irc.communication.server.MassApplicantsVOImpl.processSelectedRow(MassApplicantsVOImpl.java:78)
at oracle.apps.irc.common.server.IrcOAViewObjectImpl.findSelectedRows(IrcOAViewObjectImpl.java:445)
at oracle.apps.irc.common.server.IrcOAViewObjectImpl.findSelectedRows(IrcOAViewObjectImpl.java:407)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1.(N) iRecruitment Recruiter responsibility -> Go to Vacancies and find needed vacancy -> Click on Active Application
2. Select candidate then press on Mass Communication -> enter needed details
3. Click Send or Start Communication -> error message is displayed

Changes

 Error occur after upgrade to 12.2.10 but this is not the cause of the issue

Cause

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