Preventive Maintenance Schedule Not Editable On Active Contract.
(Doc ID 2878696.1)
Last updated on JUNE 23, 2022
Applies to:
Oracle Service Contracts - Version 12.2.8 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.8 version, Service Authoring
ACTUAL BEHAVIOR
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While using Service Contract scheduling functionality (under coverage template) to schedule Preventive Maintenance jobs. The schedule is not editable on active contract.
EXPECTED BEHAVIOR
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Schedule should be editable on active contract.
STEPS
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The issue can be reproduced at will with the following steps:
1. Created a new contract for one year
2. Defined PM schedules - 12 schedules / 1 Month
3. Created a Service Request for 1st schedule.
4. SR is created. Incident is available in CS_INCIDENTS_ALL_B table.
5. Open the contract for update
6. Go to Preventive Maintenance schedules, could not edit schedule, field is read-only.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |