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Contract Signed And Approval Date Not Showing In Administration Tab (Doc ID 2879225.1)

Last updated on JUNE 26, 2022

Applies to:

Oracle Service Contracts - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.11 version, Warr./Ext.Warranty Integration

ACTUAL BEHAVIOR
---------------
Approved and signed dates are not populated for few contracts created from OM

EXPECTED BEHAVIOR
-----------------------
Approved and signed dates should be populated for all contracts created from OM

STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Navigate to Service Contracts Manager (R) -> Contract Administration -> Launchpad.
2. Query for Contract created from Order.
3. Proceed to Administration (T), observed Approved and Signed dates being blank as reported.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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