The WF_ROLE Record Is Missing For A Particular User
(Doc ID 2884311.1)
Last updated on DECEMBER 01, 2023
Applies to:
Oracle Workflow - Version 12.2.8 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.8 version, Workflow Directory Service (users and responsibilities)
ACTUAL BEHAVIOR
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Issue where the WF_ROLE record is missing for a particular user.
Client has an issue where the WF_ROLE record is missing for a particular user which is causing issue in purchasing
Client applied the below step and the WF_ROLE record is created without issue in a clone of Production
1. Login as System Administrator
2. Query user
3. Remove values from person name and email address
4. Save the changes
5. Re-Query user
6. Re-add the data in the person name and email address region for the approver
7. Save the changes
WF_ROLE record is created in cloned environment
However the same steps do not recreate WF_ROLE record when performed directly in Production
Need assistance in correcting the user setup in production
EXPECTED BEHAVIOR
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The WF_ROLE should be present for the user
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |