'Interface Service Cost To Projects' Concurrent Request Is Failing With Error "Not Able To Fetch The Person ID"
(Doc ID 2886248.1)
Last updated on JULY 28, 2022
Applies to:
Oracle Field Service - Version 12.2.9 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.9 version, Debrief / Field Service Report
Interface Service Cost To Projects is failing with following error:
ERROR
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Not Able To Fetch The Person ID
STEPS
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The issue can be reproduced at will with the following steps:1. Log in with Field Service Manager responsibility.
2. Open Service Request form and create a new service request and a task.
3. Assign the task to a resource.
4. Create debrief lines for the task
5. Complete the task so that the charge lines are generated.
6. Update the charge lines from Service Request form/ Charges tab (e.g. enter a value in the PO Number field), then submit the line.
7. Run the program Interface Service Cost to Projects providing the service request number as parameter.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |