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Is It Possible To Reflect Only The Total Of The Active Customer Instances In Dashboard Tab in Contact Center form? (Doc ID 2886276.1)

Last updated on JULY 28, 2022

Applies to:

Oracle Teleservice - Version 12.2.9 and later
Information in this document applies to any platform.

Goal

In Contact Center, the Dashboard  tab shows the count of all the installed base instances (both active and expired) related to the customer. Is it possible to add another field on the dashboard to reflect only the total active customer instances?
 

Solution

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In this Document
Goal
Solution


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