My Oracle Support Banner

How to Move to Next Work Item When Collections Strategies Are Stuck With Error: "IEX_SEND_FAILED_NO_EMAIL"? (Doc ID 2887694.1)

Last updated on MAY 20, 2024

Applies to:

Oracle Advanced Collections - Version 12.1.3 to 12.2 [Release 12.1 to 12.2]
Information in this document applies to any platform.


Strategies are stuck with error "IEX_SEND_FAILED_NO_EMAIL",  and are not moving to the next work item.  This is due to some Customer Dunning Contact missing their corresponding email setting.
1. Is there a profile option to skip the dunning email?  
2. How to move to the next work item?


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.