G-Invoicing: PAAGPPRW Projects Agreement Workflow Gets Stuck After Agreement Is Rejected (Doc ID 2888679.1)

Last updated on AUGUST 08, 2024

Applies to:

Symptoms

When a project agreement is rejected from the Projects Agreement Workflow (PAAGPPRW) the agreement update actions are completed successfully. The rejected order is interfaced back to G-Invoicing as expected but the workflow gets stuck at the ‘Update Agreement to Rejected’ step, and eventually times out to an error status.

Steps to reproduce:

1. Submit Intragovernmental Transaction (IGT) agreement for approval

2. After agreement is routed for approval, an approver rejects the order from the approval notification

3. Workflow progresses to Update Agreement for Approval, and that step completes successfully.  The workflow gets stuck at that point and after a period of time, eventually goes to an error status.

Changes

Cause

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