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While Attempting to Drilldown "You Have Encountered An Unexpected Error. Please Contact Your System Ad..." (Doc ID 2890122.1)

Last updated on OCTOBER 17, 2023

Applies to:

Oracle General Ledger - Version 12.2 and later
Information in this document applies to any platform.

Symptoms


When attempting to use the Advanced Sort functionality on "View Entry Journal Line" error message displays.

 


ERROR
-----------------------
"Error Page
You have encountered an unexpected error. Please contact your System
Administrator for assistance.
Click here for exception details."




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in as General Ledger Super User
2. Navigate to Inquiry>Account Analysis and Drilldown
3. Enter Parameters:Ledger
Currency - USD
Acct From
Acct To
Period From
Period To
Go
4. Click on three dots>Advanced Sort>Ok
5. Click on first PTD amount
6. Click on three dots>Advanced Sort>Ok
7. Click on Entered Credit
8. Click on three dots>Advanced Sort> Ok
9. Error page displays.


Cause

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In this Document
Symptoms
Cause
Solution
References


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