Customers form - Updating Late Charge Type from Invoice to Adjustment gives Error - A value must be entered for "Payment Terms" and other Incorrect Behaviour (Doc ID 2893753.1)

Last updated on MAY 31, 2023

Applies to:

Oracle Receivables - Version 12.2.11 and later
Information in this document applies to any platform.

Symptoms

Following issues are noticed in Release 12.2.11 for Late Charges Tab:

At Account Level:

When changing 'Late Charge Type' from 'Invoice' to 'Adjustment' and choose save then field 'Payment Terms' appears but this field isn't mandatory for Adjustments.
If payment terms is selected and button 'Save' is chosen then field is cleared out.

When trying to navigate out of the page, system gives an error:
ERROR
---------------
A value must be entered for "Payment Terms."

At Site Level:

When changing from 'Adjustment' to 'Invoice' at account level then there is no visible second field of 'Payment Terms'
It works fine at at Customer Account Site level.
When changing 'Late Charge Type' from 'Adjustment' to 'Invoice' at site level then after button 'Save' is chosen second field of 'Payment Terms' appears as Mandatory.

STEPS TO REPRODUCE
-------------------------
At Account Level:
Responsibility: Receivables Manager
Navigation: Customers --> Create Customers
1. Query a Customer
2. Go to Account Details
3. Go to "Late Charges" Tab
Change 'Late Charge Type' from 'Invoice' to 'Adjustment' and try to save.
Error will appear on the form: A value must be entered for "Payment Terms".

Responsibility: Receivables Manager
Navigation: Customers --> Create Customers
1. Query a Customer
2. Go to Account Details
3. Go to "Late Charges" Tab
Change 'Late Charge Type' from 'Adjustment' to 'Invoice' and try to save.
There is no visible field 'Payment Terms', that is missing but same works fine at Site level as explained in step 3

At Site Level:
Responsibility: Receivables Manager
Navigation: Customers --> Create Customers
1. Query a Customer
2. Go to Account Details --> choose a Site
3. Go to "Late Charges" Tab
Change 'Late Charge Type' from from 'Adjustment' to 'Invoice' and try to save.
A field of 'Payment Terms' appears as Mandatory.
Form will allow to enter the data and save.