R12: AP/CE/XLA: Payment Will Not Account the Clearing Event when it is Cleared After it has been Voided (Doc ID 2896206.1)

Last updated on APRIL 10, 2023

Applies to:

Symptoms

A clearing event cannot be accounted.

The system allowed a voided payment to be cleared and the payment is currently in status CLEARED BUT UNACCOUNTED.

To Void a Check:

1. From a payables responsibility go to payments -> entry -> payments
2. Pull up the check in question
3. Click on the actions button
4. Choose Void

To Clear a Check:

1. From a cash management responsibility go to Bank Statements -> Manual Clearing -> Clear Transactions
2. Query up the check in question
3. Check the checkbox
4. Click on Clear Transaction

To run Create Accounting:

1. From a payables responsibility go to view -> requests
2. Click Submit a New Request
3. In the name box enter Create Accounting
4. Fill in the parameters
5. Click OK
6. Click Submit

Cause

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