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Error When Navigating in iReceivables - ORA-06512 APPS.MO_GLOBAL (Doc ID 2897514.1)

Last updated on MAY 20, 2024

Applies to:

Oracle iReceivables - Version 12.2.10 and later
Information in this document applies to any platform.

Symptoms

When navigating through various iReceivables screens, the following error occurs:

Exception Details.
oracle.apps.fnd.framework.OAException: Could not load application module
'oracle.apps.ar.irec.common.server.CustomerSearchAM'

## Detail 0 ##
JBO-30003: The application pool
ORA-20001: SQL_PLSQL_ERROR: N, ROUTINE, MO_GLOBAL.SET_ORG_ACCESS, N, ERRNO,
-20001, N, REASON, ORA-20001: APP-FND-02938: Multi-organization routine
failed to initialize a session for the product: &PRODUCT. Please inform your
support representative.
ORA-06512: at "APPS.FND_MESSAGE", line 509
ORA-06512: at "APPS.MO_GLOBAL", line 36
ORA-06512: at "APPS.MO_GLOBAL", line 852
ORA-06512: at "APPS.MO_GLOBAL", line 795
ORA-06512: at line 1

The error occurs despite either of the following profiles being set correctly:
MO: Operating Unit
MO: Security Profile

Steps to Reproduce:

Responsibility: iReceivables 2.0 Internal
Navigation: Customer Search

  1. After clicking on search, the error can occur at this point, or when navigating to a different page.
  2. Refreshing the browser page takes the user to the correct page.

Cause

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In this Document
Symptoms
Cause
Solution
References


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