Credit Memos Are Getting Created With Credit Card Payment Method Though Order Has Cash Payment (Doc ID 2903895.1)

Last updated on JANUARY 04, 2023

Applies to:

Oracle Order Management - Version 12 and later
Information in this document applies to any platform.

ACTUAL BEHAVIOR
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Credit Memos are getting created with Credit Card Payment Method though Order has Cash payment.

EXPECTED BEHAVIOR
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Expected to create credit Memos with Cash payment method if the order was created with Cash payment.

STEPS

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Go to OM Super User Responsibility.
Navigate to Orders, Returns > Sales Order.
Create RMA order with Cash Payment.
Progress the RMA order till closure and check the Receipt Method and payment method values on RA_INTERFACE_LINES_ALL table.

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In this Document

Symptoms

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