After Customer Acceptance, The Order Line Status Stuck At Pending pre-billing Acceptance
(Doc ID 2904383.1)
Last updated on SEPTEMBER 22, 2023
Applies to:
Oracle Order Management - Version 12 and laterInformation in this document applies to any platform.
Symptoms
ACTUAL BEHAVIOR
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After Customer Acceptance, Sales Order Line status is stuck at "Pending pre-billing acceptance" status.
EXPECTED BEHAVIOR
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After Customer Acceptance, Sales Order Line should move further and invoice should get generated (if eligible) and hence, Line should get Closed.
STEPS
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The issue cannot be reproduced at will.But, It can be seen with the following steps:
1. Login to Oracle Applications
2. Go to Order Management Super User Responsibility
3. Navigate to MENUPATH > Orders, Returns
4. Open the Sales Order form
5. Query the Order Reported
6. Navigate to Lines Items tab
7. Find that Reported Line is at "Pending pre-billing acceptance" Status.
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |