After Customer Acceptance, The Order Line Status Stuck At Pending pre-billing Acceptance (Doc ID 2904383.1)

Last updated on SEPTEMBER 22, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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After Customer Acceptance, Sales Order Line status is stuck at "Pending pre-billing acceptance" status.

EXPECTED BEHAVIOR
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After Customer Acceptance, Sales Order Line should move further and invoice should get generated (if eligible) and hence, Line should get Closed.

STEPS
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The issue cannot be reproduced at will.But, It can be seen with the following steps:
1. Login to Oracle Applications
2. Go to Order Management Super User Responsibility
3. Navigate to MENUPATH > Orders, Returns
4. Open the Sales Order form
5. Query the Order Reported
6. Navigate to Lines Items tab
7. Find that Reported Line is at "Pending pre-billing acceptance" Status.

Changes

Cause

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