CUST FORM: After Setting the Configuration for One Extension the Customer Form Either Hangs or Fails With Error "JBO-25003: Object AcctOviewAM.HzPuiCustActAM of type ApplicationModule not found"
(Doc ID 2905960.1)
Last updated on APRIL 14, 2024
Applies to:
Oracle Receivables - Version 12.2.10 and laterInformation in this document applies to any platform.
Symptoms
After Setting the configuration for one extension (as Brazil SERASA extension for example) the customer form either never loads or fails with error.
SCENARIO 1 - When entering the Account Details and the Customer Form hangs
Responsibility: Receivables Manager
Navigation: Customers -> Create/Maintain Customers
1. Query Account.
2. Click on account details.
3. The page never loads completely, and the "Loading" icon continue to spins indefinitely.
SCENARIO 2 -When trying to Personalize the Account Details and an error occurs
Responsibility: Receivables Manager
Navigation: Customers -> Create/Maintain Customers
1. Query Account.
2. Click on account details.
3. A "Loading" message appears.
4. In the top part of the screen, click on Settings -> Personalize Page.
5. The java exception below is reported and personalization settings are not shown.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |