R12: OIE: The Expense Report is Stuck in the Workflow with Message "Employee does not have position" Even after It was Approved by the Approver (Doc ID 2906531.1)

Last updated on JULY 01, 2024

Applies to:

Symptoms

The expense report is stuck in the Workflow with the message "Employee does not have position" even after it was approved by the non-AME approver.

The expense report status remains "Pending Manager Approval".

STEPS:

The employee creates the expense report:

1. Go to Internet Expenses responsibility - Expenses Home tab
2. Click on Create Expense Report
3. Fill in the details in the General Information section
4. Next
5. Fill in the details in the Cash and Other Expenses section
6. Next
7. Submit.

The employee's approver approves the expense report:

1. Go to Internet Expenses responsibility - Expenses Home tab
2. Under the Notifications section, click on the created expense report
3. Approve

The employee checks the status of the expense report:

1. Go to Internet Expenses responsibility - Expenses Home tab
2. Under the section Track Submitted Expense Reports
3. Search for the affected Report Number
4. Review the Report Status, which still is Pending Manager Approval.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.