Inconsistency In The Way the Contract Discount Is Applied On The Charge Line When Created From Debrief (Doc ID 2907562.1)

Last updated on NOVEMBER 08, 2022

Applies to:

Symptoms

On : 12.2.9 version, Service Request Form

ACTUAL BEHAVIOR
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After application of Patch 34328098:R12.CS.C when submitting the Debrief for a Field Service Task to enable the charge line to be created, the Contract discount amount is applied on the List Price


EXPECTED BEHAVIOR
-----------------------
Expect the contract discount for the charge line created from Debrief to be applied to the Net Price.



The issue can be reproduced at will with the following steps:

1. Login to Applications
2. Go to Service responsibility
3. Create a SR with a contract and create a Field Service Task and Debrief that line
4. Enter a quantity > 1
5. Submit the Debrief for the charge line to get created.  In the charges tab observe that the Contract Discount amount
    is applied on the List price

Changes

Cause

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