iReceivables - Invoices Applied to Commitments not Showing Under Items Ordered and Received (Doc ID 2909220.1)

Last updated on MAY 20, 2024

Applies to:

Symptoms

After creating an invoice and applying it to a commitment in Receivable, that invoice doesn't show in the Commitment Details section of iReceivables when viewing the commitment.

When viewing the commitment details form, the amount of the invoice is deducted from the deposit amount, but the invoice is not shown in the 'Items ordered and Received' section.

Steps to Reproduce:

Responsibility: Receivables Manager
Navigation: Transactions > Transactions

1. Create a commitment
2. Create an invoice and link it to the commitment
3. From iReceivables 2.0 Internal query the customer and select the commitment number
4. Click on Commitment Details
5. Note that the balance is correct, but the invoice doesn't show.

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.