Customer Account Number Showing Blank in Payment Processing page (Doc ID 2909397.1)

Last updated on MAY 20, 2024

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Oracle Payments - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Collections Agent Form

ACTUAL BEHAVIOR
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Customer Account Number not displayed in Credit Card Creation page in Payment Processing

EXPECTED BEHAVIOR
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Credit Card creation page should show customer account number

STEPS
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The issue can be reproduced at will with the following steps:
1. Log into Collections Agent Responsibility
2. Collection > Search for Account Number >Payment Processing
3. Under payment Method > select card creation in Payment Processing page
4. Customer Account Number Filed is showing blank