ISupplier Bank Change Request Approval Confirmation Failing (Doc ID 2909520.1)

Last updated on NOVEMBER 17, 2022

Applies to:

Symptoms

When attempting to approve an iSupplier Bank Change request, the following error occurs.

ERROR
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Error in Workflow POSSPM1/POSSPM1_PACCOUNT_APPROVED_1160_624631883 3205: 'POSSPM1_PACCOUNT_ACTION_1160_09082022_142323_1172832641' is not a valid role or user name.

Item Type = POSSPM1
Item Key = POSSPM1_PACCOUNT_APPROVED_1160_624631883

Error Name = WFNTF_ROLE
Error Message = 3205:
'POSSPM1_PACCOUNT_ACTION_1160_09082022_142323_1172832641' is not a valid role or user name.
Error Stack = Wf_Notification.SendGroup(POSSPM1_PACCOUNT_ACTION_1160_09082022_142323_1172832641, POSSPM1, ACCOUNT_APPROVED, WF_ENGINE.CB)Wf_Engine_Util.Notification_Send (POSSPM1,POSSPM1_PACCOUNT_APPROVED_1160_624631883, 356526, POSSPM1:ACCOUNT_APPROVED) Wf_Engine_Util.Notification (POSSPM1,POSSPM1_PACCOUNT_APPROVED_1160_624631883, 356526, RUN)

Activity Id = 356526
Activity Label = PACCOUNT_APPROVED:ACCOUNT_APPROVED
Result Code = #EXCEPTION

STEPS
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The issue can be reproduced at will with the following steps:

1. Supplier creates a bank change request in iSupplier and submits it for approval.
2. Log into E-Business Suite as a Buyer.
3. Open the notification, ' Supplier Profile Management: Change in Bank Account Details for <Supplier>.
4. Attempt to approve the change.

Cause

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