Unprocessed Entries Are Picking Up In Retropay Process After Deletion from Retropay Status Form (Doc ID 2910359.1)

Last updated on JANUARY 01, 2024

Applies to:

Symptoms

Unprocessed element entries are picked up in the Retropay (Enhanced) process after marking the retro assignment as Completed - Deferred Forever in the Retropay Status form.

Users expectation is that even though there is a retroactive update on employee record, unprocessed entries which was originally marked as Deferred Forever shouldn't pick up in following Retropay process.

STEPS
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The issue can be reproduced at will with the following steps:

Example:

In HRMS Manager responsibility or equivalent:

1. Make a retroactive element entry for 20 hours.

    Navigate: People > Enter and Maintain > query for employee > Assignments > Entries

2. Run Retro-Notifications Report (Enhanced) - PDF

    Navigate: Processes and Results > Submit Processes and Results > Single Request

3. Delete (defer forever) the retro assignment created in step 2.

    Navigate: Navigate: View > Retropay Status

4. Make subsequent retroactive changes to salary for the same employee.

    Navigate: People > Enter and Maintain > query for employee > Assignments > Salary

5. Run Retro-Notifications Report (Enhanced) - PDF

6. Run Retropay (Enhanced)

    Navigate: Processes and Results > Submit Processes and Results > Single Request

7. Run QuickPay

    Navigate: People > Enter and Maintain > query for employee > Assignments > Others > Quick Pay

8. Check element entries and see that Retropay created entries for the 20 hours in step 1.

Changes

Cause

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