My Oracle Support Banner

R12: AP: Error "You Are Trying To Access A Page That Is No Longer Active" Raises When AP Invoice Approver Clicks on "View Additional Invoice Details" Link of Workflow Approval Email Notification (Doc ID 2912964.1)

Last updated on FEBRUARY 02, 2023

Applies to:

Oracle Payables - Version 12.2.9 and later
Information in this document applies to any platform.

Symptoms

Unable to "View Additional Invoice Details" from a Payable Invoice Approval email notification.

When attempting to click on "View Additional Invoice Details" from AP Invoice Approval workflow notification email, the following error is displayed:

You are trying to access a page that is no longer active.
You may have attempted to access to this page directly by bookmarking the page or copying the URL.
This page does not support bookmarking.
The referring page may have come from a previous session. Please select Home to proceed.

The workaround given in <Note: 1351476.1> does not solve the issue.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. A new Payables Invoice is Created and Workflow Approval is initiated for it.
      
  2. Invoice Approver receives approval email notification to approve the invoice.
  3. Approver opens email notification
  4. Approver clicks on the link "View Additional Invoice Details".
     
  5. There are two possible scenarios at this point:

    1. If the approver is NOT already logged into Oracle Applications, the Login OAF Page is displayed.
      Then, immediately after the Approver logs into Oracle Application, the "Interactive Invoice Details" OAF Page.
       
    2. But,  If the approver had previously logged into Oracle Applications before clicking on the email notification "View Additional Invoice Details" link,
      Then, the get an Error OAF Page displaying the error mentioned above.
        
       

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.