New Problem And Resolution Codes Are Not Visible In Oracle Mobile Field Service (Doc ID 2914106.1)

Last updated on DECEMBER 13, 2022

Applies to:

Symptoms

ACTUAL BEHAVIOR
---------------
New problem and resolution codes defined in EBS are not visible in Oracle Mobile Field Service.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into EBS with a Service Responsibility.
2. Go to Setup/Customer Support Lookups.
3. Define new records for 'Service Request Problem Codes' and 'Service Request Resolution Codes' lookups.
4. Log in to Mobile Field Service client.
5. Go to any task.
6. Go to the Service Request link.
7. Go to problem code LOV and look for the new problem codes.
8. Go to resolution code LOV and look for the new resolution codes.
The new values are not visible.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.