Performance issues with Search by Serial Number on Install Base Search Page.
(Doc ID 2914775.1)
Last updated on DECEMBER 12, 2022
Applies to:
Oracle Installed Base - Version 12.2.4 and laterInformation in this document applies to any platform.
Symptoms
When attempting to search instances with serial number it fails with error.
ERROR
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Failure of Web Server bridge
No backend server available for connection: timed out after 10 seconds or idempotent set to OFF or method not idempotent.
STEPS
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The issue can be reproduced at will with the following steps:
1. (R) Oracle Installed Base Agent User
2. (N) Go to Oracle Installed Base Agent User (R) -> Item Instances -> Item Instances.
3. Query for serial number.
3. Click Go.
4. The page spins for minutes and often fails with a "Failure of Web Server Bridge" error.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |